I came home the other day to see the”Bell box “in front of my home which houses all the neighbours wire connections wide open and unlocked. Immediately, sensing an impending New World Order Disaster I decided to call Bell Telephone thinking they would be grateful for the information. Boy, was I wrong.
First of all it– trying to find a number to call was ridiculous, and when I finally found one, “no one was really at home” as they say. Next I decided to try Live Chat and immediately nothing fit the reason for my call– so I attempted to wing it. Let me suggest to you that in this day and age ‘winging it’ is not the right way. When I got the famous “for staffs amusement, your call will be recorded” message I knew there might not be any solution to this dilemma.
An agent came on and asked for my personal phone number. Okay, I can deal with that– but in reality, my address might help you– but my number won’t. After listening to my minute-long tirade, a customer service representative suggested that I give him my phone number and address again so he can get a work sheet started for repairs on MY issue– MY telephone problem. But it’s not MY issue I keep repeating, it’s YOURS.
“Let me talk to your manager,” I protested, but again, they probably wouldn’t care either. Have you noticed there is always some uproarious laugh when a customer asks to speak with management? They probably hate to break it to you, but you’re not going to be able to speak with a supervisor. The agent put me on hold and I was sure at this point that he was telling his co-workers what a dumb ass he had on the phone, and that some sort of “random act of fate” had directed me to his desk.
The service representative finally told me that he had no access to local repairmen to shut and lock the box and maybe I should call the other Bell number. That statement felt more like: “it wasn’t covered in our sales training so let’s just stick to the script okay?”
I tried to tell him that I did call that other number and was told: as much as my call was very important to them– it was going to be a 25-35 minute wait. I am sure if they had the option like the airlines the message would have also said: at this time we would like you to eat and drink at regular intervals while you continue to hold. In the end I just gave up and longed for the old days when I got a human operator who tried to solve things.
My summation was: why did I have to press 1 for the language of my choice when no one could understand me anyways? The moral of this story is: If you are not happy with the service a little disappointment is going to go a long way to build up your character– and just go out and shut the door of the box. Remember the universe is never under any obligation to make sense to you.